The new IT regulations require social media companies to establish a comprehensive grievance redressal mechanism.
Mumbai, 28th: Twitter, Facebook, Instagram (Twitter, Facebook and InstagramSocial media companies such asSocial media companies(On content aired through their media)material) On 25 February, the central government had issued instructions to appoint a special officer to monitor the situation. The three-month deadline for implementing it expires on 26 May. Meanwhile, the discussion was that the platform would be shut down due to lack of information.
According to a report released by PTI, Google, Facebook, WhatsApp have provided the necessary information to the IT Ministry under the new social media law. This suggests that Twitter is not yet following the new social media rules. Also, Twitter has not given any information to the IT ministry about the appointment of special officers under the new social media rules. So the tweet is likely to shock the IT ministry.
Twitter not following new rules, did not send details of compliance officer to IT ministry; Named a lawyer, Grievance Officer: Sources
As per the IT Rule 2021 for social media platforms, these companies have to appoint a resident complaints officer in India. Active monitoring of content on the platform, response to complaints, immediate removal of content such as vengeful pornographic posts, monthly compliance reports of Indian users, self-control mechanisms and oversight by Ministry of Electronics and Information Technology. It is binding for these companies.
Which companies are covered under IT Rules 2021?
All the major social media companies with more than 50 lakh users are covered under these rules. This includes all major social media companies such as Facebook, Twitter, Instagram, Ku (Facebook, Twitter, Instagram, Ku). As of March 2021, WhatsApp has 39 crore users in India. According to research firm Statista’s January 2021 data, Facebook has the highest number of users in India at 32 million. Facebook has 19 crore users in the US and 140 million users in Indonesia. As of January 2021, Twitter also has more than 1.75 crore users in India. The brand new and India-based social media Coo has crossed the 6 million mark.
What will be the grievance redressal mechanism?
The new IT regulations require social media companies to establish a comprehensive grievance redressal mechanism. It should have officers like Chief Compliance Officer, Nodal Contact Person and Resident Grievance Officer. All companies need to publish this information on their websites and apps and provide users with information on how to report content on the platform. Users are required to provide a receipt within 24 hours of receipt of the complaint and within 15 days from that date it is mandatory to process the complaint.
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